Refund Policy

1. General Refund Policy

CloudSoft365 sells digital products including eBooks, software, templates, courses, graphics, and other downloadable resources. Due to the nature of these digital goods:

• All sales are final — Once a digital product is delivered (download link provided), no refund will be issued
• No physical product — Digital products are delivered electronically and can be accessed/downloaded immediately after purchase
• Instant access — Products are available for download immediately upon successful payment, making reversal impossible
• Perishable nature — Digital content cannot be "returned" once accessed or downloaded

This policy is consistent with the terms of service of our payment gateways (RazorPay and Stripe) and applicable Indian consumer protection laws for digital goods.

2. Exceptions — When a Refund May Be Considered

While our general policy is no refunds, we may consider a refund in the following exceptional circumstances:

a) Product Not Delivered

• Payment was successful but the download link was never received
• The product files are missing or incomplete
• Technical error prevented delivery of the purchased product

b) Defective or Corrupted Product

• The digital file is corrupted and cannot be opened
• The product is defective and does not function as described
• Essential features are missing or broken

c) Product Mismatch

• The product does not match its description on the Website
• The product is significantly different from what was advertised

d) Duplicate Purchase

• You were charged twice for the same product due to a technical error
• Accidental duplicate purchase (only if product has not been downloaded)

3. How to Request a Refund

If you believe you qualify for one of the exceptions above, follow these steps:

• Step 1: Contact our support team within 7 days of purchase
• Step 2: Provide your order number and registered email address
• Step 3: Describe the issue in detail and provide supporting evidence (screenshots, error messages)
• Step 4: Our team will review your request within 3-5 business days
• Step 5: If approved, refund will be processed to your original payment method within 5-10 business days

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Change of mind after purchase
• Product has been downloaded and/or used
• Product does not meet your expectations (subjective dissatisfaction)
• Compatibility issues with your device/software not mentioned in product description
• Purchase made by mistake or unauthorized purchase
• Request made after 7 days of purchase
• Product was purchased during a sale/promotion
• Failure to read product description before purchase

5. Payment Gateway Terms

Our refund policy aligns with the terms of service of our payment partners:

• RazorPay: Supports refunds within 5-10 business days. Refund is initiated from our RazorPay dashboard to your original payment method.
• Stripe: Supports refunds within 5-10 business days. Refund is processed back to the original payment card or method.

Please note that while we process refunds promptly, the actual credit to your account may take additional time depending on your bank or payment provider.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to:

• Suspend your account and access to purchased products
• Provide evidence of product delivery to the payment gateway
• Charge administrative fees if the chargeback is found to be unwarranted

We strongly encourage you to contact us first to resolve any issues before initiating a chargeback.

7. Contact for Refund Requests

To request a refund or for any questions about this policy, please contact:

• Email: info@cloudsoft365.com
• Subject: Refund Request — [Your Order Number]
• Include: Order number, registered email, reason for refund, supporting evidence