Privacy Policy

CloudSoft365 ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and purchase our digital products.

1. Information We Collect

Personal Information:

• Name and email address (when you create an account)
• Billing information (processed securely by RazorPay/Stripe — we do not store card details)
• Phone number (if provided)
• IP address and browser information

Non-Personal Information:

• Browser type and version
• Operating system
• Pages visited and time spent on the Website
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver purchased digital products
• Send order confirmations and download links to your email
• Provide customer support
• Send promotional emails (only with your consent — you can unsubscribe anytime)
• Improve our Website, products, and services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Payment Information

All payment transactions are processed through secure third-party payment gateways:

• RazorPay — Processes payments in India (UPI, Cards, Net Banking, Wallets)
• Stripe — Processes international payments

We do not collect, store, or have access to your credit card, debit card, or banking details. All payment information is encrypted and handled directly by the payment gateway in compliance with PCI-DSS standards.

For more information, please review the privacy policies of RazorPay and Stripe.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login session and preferences
• Analyze Website traffic and usage patterns
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Payment Gateways — To process your transactions (RazorPay, Stripe)
• Email Service Providers — To send order confirmations and newsletters
• Analytics Providers — To analyze Website usage (anonymized data)
• Legal Authorities — When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

9. Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@cloudsoft365.com
• Website: https://www.cloudsoft365.com