Delivery Policy

1. Delivery Method

CloudSoft365 is a digital products marketplace. All products are delivered electronically. We do not ship any physical goods.

• Digital Download: Products are available for immediate download from your account dashboard
• Email Delivery: Download links are also sent to your registered email address
• Cloud Access: Some products may be accessible directly through our platform

2. Delivery Time

• Standard Delivery: Instant — Products are available immediately after successful payment confirmation
• Email Confirmation: Sent within 1-5 minutes after purchase
• Maximum Wait Time: In rare cases, delivery may take up to 15 minutes due to payment processing

If you have not received your product within 15 minutes of purchase, please check your spam/junk folder or contact our support team.

3. How to Access Your Products

After successful payment, you can access your purchased products through:

• Account Dashboard: Log in to your account and go to "My Downloads" section
• Email Link: Click the download link sent to your registered email address
• Order Confirmation Page: Download immediately after purchase on the confirmation page

4. Download Limits

• Download links remain active for a specified period (usually 30 days from purchase)
• Each product has a maximum number of downloads as specified at the time of purchase
• Exceeding the download limit may require you to repurchase the product
• Download links are single-use and should not be shared

5. Payment Processing

Payment must be completed and confirmed before product delivery:

• RazorPay (India): UPI, Credit/Debit Cards, Net Banking, Wallets — Payment confirmed instantly
• Stripe (International): Credit/Debit Cards — Payment confirmed instantly
• Failed Payments: Product will not be delivered until payment is successfully processed

6. Delivery Issues

If you experience any delivery issues, try the following:

• Check your email spam/junk folder
• Verify your account email address is correct
• Log in to your account and check the "My Downloads" section
• Clear your browser cache and try again
• Try a different browser or device

7. Technical Support

If you are unable to download or access your product after trying the above steps, please contact our support team with:

• Your order number
• Registered email address
• Description of the issue
• Screenshots of any error messages (if applicable)

Our support team will respond within 24 hours and resolve your issue as quickly as possible.

8. Product Updates

• When a product is updated, existing customers may receive notification of the update
• Updated versions can be downloaded from your account dashboard
• We are not responsible for ensuring backward compatibility of updates

9. Contact Us

For any delivery-related inquiries, please contact:

• Email: info@cloudsoft365.com
• Subject: Delivery Issue — [Your Order Number]
• Include: Order number, registered email, description of the issue